Your Privacy Matters
Here's how we collect, use, and protect your information with complete transparency.
Quick Summary
We don't sell data
Your information stays private
Minimal data collection
Only what's needed for our services
You have control
Request deletion anytime
1. Information We Collect
Contact Information
When you contact us or request a quote, we collect:
- Name and business name
- Email address and phone number
- Project details and business information you choose to share
Website Analytics
We use basic analytics to improve our website:
- Pages visited and time spent on site
- General location (city/region level only)
- Device type and browser information
1.5. Cookies & Tracking Technologies
What are cookies?
Cookies are small text files stored on your device that help websites function and provide analytics.
Essential Cookies
Required for basic website functionality
- • Security and fraud prevention
- • Form submission handling
- • Session management
Analytics Cookies
Google Analytics tracking (you can opt-out)
- • _ga (2 years) - Distinguishes users
- • _ga_[ID] (2 years) - Persists session state
- • _gid (24 hours) - Distinguishes users
Your choice: You can disable cookies in your browser settings, but this may affect website functionality. Opt-out of Google Analytics
2. How We Use Your Information & Legal Basis
Business Purposes
Legal Basis: Legitimate business interest & contract performance
- Respond to your inquiries
- Provide project quotes and proposals
- Deliver web design services
- Provide ongoing support
Website Improvement
Legal Basis: Legitimate business interest (with your consent for cookies)
- Analyze website performance
- Improve user experience
- Understand visitor needs
What We DON'T Do
3. How We Protect Your Information
Security Measures
-
SSL Encryption
Data stored on protected servers
-
Limited Access
Only authorized personnel access data
Data Retention
We keep your information only as long as necessary:
- Contact inquiries: 2 years
- Client projects: Duration of service + 3 years
- Analytics data: 26 months (Google Analytics default)
4. Your Rights & Choices
You Can Request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Copy of your data
How to Contact Us:
We'll respond within 24 hours
5. Third-Party Services
We use minimal third-party services to operate our website:
Google Analytics
Helps us understand website usage patterns
• Privacy Policy: Google Privacy Policy
• You can opt-out: Google Analytics Opt-out
Netlify Forms
Processes contact form submissions securely
• Privacy Policy: Netlify Privacy Policy
• Data is encrypted and stored securely
5.5. Children's Privacy (COPPA Compliance)
Our Services Are Not For Children
Our website and services are designed for businesses and adults (18+). We do not knowingly collect personal information from children under 13 years of age.
If we discover we have collected information from a child under 13:
- • We will delete that information immediately
- • We will not use it for any purpose
- • We will not share it with third parties
Parents: If you believe your child has provided us with personal information, please contact us immediately at hello@frostmediadesigns.com
5.6. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA).
Your Rights Include:
- Know what personal information we collect
- Delete personal information we have about you
- Opt-out of sale (we don't sell data)
- Non-discrimination for exercising your rights
Data We Collect:
Contact Information
Name, email, phone, business details
Usage Information
Website analytics, pages visited
Commercial Information
Project details, service inquiries
We do NOT sell personal information and have not sold personal information in the past 12 months.
How to Exercise Your Rights
To make a request or ask questions about your California privacy rights:
We'll verify your identity and respond within 45 days as required by law.
5.7. Email Communications & Marketing
We may send you emails related to our business relationship and services. Here's what you can expect:
Service-Related Emails
These are necessary for our business relationship:
- • Responses to your inquiries
- • Project updates and deliverables
- • Important service announcements
- • Invoice and payment notifications
You cannot opt-out of these while using our services
Optional Marketing Emails
Only with your permission:
- • Web design tips and trends
- • Company news and updates
- • Special offers for services
- • Industry insights
Easy unsubscribe in every marketing email
Your Email Choices
To unsubscribe from marketing emails:
- • Click "Unsubscribe" in any marketing email
- • Email us at hello@frostmediadesigns.com
- • We'll process your request within 48 hours
6. Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or for legal requirements.
When we make changes:
- • We'll update the "Last Updated" date at the top
- • For significant changes, we'll notify existing clients by email
- • Your continued use of our website means you accept the updated policy
Questions About Privacy?
We're committed to transparency. If you have any questions about how we handle your information, we're here to help explain everything clearly.